Last Updated: February 15, 2026
These Terms of Service ("Terms") constitute a binding agreement between you ("Customer," "you," or "your") and Cold Stone Creamery of Reno, LLC ("Company," "we," "us," or "our"), governing your access to and use of the CreameryOps multi-franchise management platform (the "Service").
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
CreameryOps is a multi-franchise management platform that provides operational tools for franchise owners and authorized administrators. The Service includes, but is not limited to:
The Service is delivered as a cloud-based software-as-a-service platform. Features available to your account depend on your subscription tier and feature enablement configuration.
Access to the Service requires authentication. You must provide accurate, complete registration information. Each user account is personal and non-transferable.
You are responsible for:
The Service supports multiple user roles within your franchise organization, including Owner, Admin, Manager, and Staff. You are responsible for managing user roles and access within your organization.
Access to the Service requires an active subscription. All payments are processed through Stripe, Inc. Subscriptions are billed on a monthly or annual basis. We may adjust pricing with at least 30 days' written notice. Accounts with overdue payments may have access suspended until the balance is resolved.
You retain full ownership of all data you or your authorized users submit, upload, or generate through the Service ("Customer Data"). You grant us a limited, non-exclusive license to use, process, and store your Customer Data solely for the purpose of providing and improving the Service.
You may export your Customer Data at any time through the Service's built-in export tools in standard formats including CSV and JSON.
The Service operates on a multi-tenant architecture. We guarantee that your Customer Data is logically isolated from all other customers' data. No other customer can access, view, or query your data. All queries and reports are filtered by your franchisee identifier.
When using the Service, you agree not to access data beyond those authorized for your account, share account credentials, use the Service for any unlawful purpose, attempt to interfere with or disrupt the Service, or reverse engineer the Service.
We target 99.5% monthly uptime for the Service.
You may terminate your subscription at any time by providing written notice to [email protected]. Upon termination, you will have a 30-day window to export your Customer Data. After the 30-day window, we will delete your Customer Data in accordance with our data retention policies.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These Terms shall be governed by and construed in accordance with the laws of the State of Nevada. Any legal action shall be brought exclusively in the state or federal courts located in Washoe County, Nevada.
If you have any questions about these Terms, please contact us at [email protected].
Cold Stone Creamery of Reno, LLC — Reno, Nevada